How a Case Manager can support care
A professional who helps coordinate services, resources, appointments, and practical supports around a person’s care.
May coordinate care, connect clients with resources, help with service plans, track needs, and support communication across providers.
A role title describes how someone contributes to care, but responsibilities can differ across practices and programs. Understanding the day-to-day purpose of the role is often more useful than relying on the title alone.
Training and professional context
Education requirements vary by program and employer and may range from relevant experience to bachelor’s- or graduate-level preparation.
Some case managers hold clinical licenses and others do not. The title alone does not establish psychotherapy authority.
Professional requirements can vary by location. This guide includes United States — role-specific context where available.
What to consider when choosing care
A job title helps explain how someone contributes to a care team, but it does not always tell you whether that person provides psychotherapy, clinical assessment, care coordination, or another kind of support. Those responsibilities may depend on the setting and the professional’s separate licenses or certifications.
When deciding whether a role fits what you need, focus on the support the person provides, how they work with the rest of the care team, and who is responsible for clinical treatment when applicable. Those details are usually more useful than the title by itself.